pPatient FAQs
Find our answers to pPatient’s most commonly asked questions below. Log into pPatient.love to pay your bill online, or you can pay by check. Call us at (888) 668-5005 for help with payments, updating your insurance details, or navigating pPatient.love. Contact your medical practice with questions about your care, bill, or services.
What pPatient support can help with:
I’m having trouble using the pPatient site. Can you help?
How can I update my insurance information?
Can you set up a payment plan for me?
How do I make a payment through pPatient.love?
What your medical practice can help with:
I need practice information such as hours, location, or providers. Who should I call?
Can I update my address in pPatient?
I have questions about my bill or charges. Who can answer them?
I have a question about my medical care or services. Who should I contact?
I think my bill is wrong. Who should I contact?
What your insurance company can help with:
Where can I get an explanation of benefits (EOB) or claim details?
Why didn’t my insurance cover something on my bill?

At pPatient, we’re here to make paying your bill as simple as possible. Here’s a quick guide on which questions to ask us, your practice, or your insurer.

  • Call us for questions about payments, payment plans, insurance updates, or portal issues! Our number is (888) 668-5005.
  • For questions about your care, bill, or services, contact your medical practice. Your practice’s phone number should be on your patient statement.
  • For questions about your coverage decisions, call your insurance company. Your insurer’s phone number should be on your insurance card.